You can request automatic deletion of user accounts in Access Learning Content based on inactivity or account expiry. Once set up, accounts are removed without any manual intervention, helping you stay compliant with your data retention obligations.
Deletion triggers
You can choose one or both of the following triggers for automatic account deletion:
When a user has been inactive for a set period.
A set period after the account expires.
For each trigger you select, you can specify the length of the period after which accounts are deleted.
Submit a data retention request
To set up data retention, you need to complete, sign, and return a data retention request form to your CSM.
Download and complete the data retention request form - Client User Deletion Authorisation Form.
Sign the completed form.
Send the signed form to your CSM.
Your CSM will process the request and confirm once data retention has been configured for your organisation.